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How long is the warranty?
What temperature range does this humidor support?
How many cigars can it hold?
Does it use Spanish cedar wood?
How does it maintain consistent storage conditions?
30-Day Returns
Order Cancellation
We accept order cancellations before the product has been shipped or entered production. If the order is canceled at this stage, you will receive a full refund.
Once the product has been shipped, the order can no longer be canceled.
Returns
We accept returns of eligible products. Customers may request a return within 30 days of receiving the item.
To be eligible for a return, the item must:
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Be unused
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Be in the same condition as received
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Be in its original packaging
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Include proof of purchase or order confirmation
Please do not return your purchase to the manufacturer.
Non-Returnable Items
Customers may request a return within 30 days of receiving the item.
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Custom-made products
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Personalized items
Return Shipping
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No restocking fee will be charged for returned products.
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Customers will be charged shipping costs at most once (this includes return shipping).
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If the return is due to the customer’s own reason, the customer is responsible for the return shipping cost. The cost will depend on the courier or shipping service selected.
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If the return is due to our error, such as receiving a damaged, defective, or incorrect item, the customer will not be responsible for the return shipping cost.
Refunds
Once your returned item is received and inspected, we will notify you by email that we have received your return. We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed and applied to your original payment method within a reasonable number of business days.
Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
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Check your bank account again.
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Contact your credit card company, as it may take some time before the refund is officially posted.
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Contact your bank, as processing times may vary.
If you have done all of the above and still have not received your refund, please contact our customer service team at:
Email: kingchiiofficial@gmail.com
Return Address
Please contact our customer service team before returning any item to obtain return authorization and instructions.
Return Address:
ONT1A
1450 Mission Blvd
Ontario, CA 91761
United States
Warehouse Contact: Yaoren
Business Phone: +1 840-271-1210
Contact Us
For any questions regarding cancellations, returns, or refunds, please contact us at:
Email: kingchiiofficial@gmail.com
Free U.S. Delivery In 2–5 Days
Orders are processed and shipped Monday through Friday.
We ship worldwide.
Once your order is placed, you will receive a confirmation email. After your package has been dispatched, a shipping confirmation email with tracking information will be sent to you, so you can follow your shipment every step of the way.
For any questions or assistance, please contact us at kingchiiofficial@gmail.com.
At KingChii, we are committed to delivering your order as quickly and efficiently as possible.
1-Year Warranty
1-Year Limited Warranty
Thank you for choosing KingChii.
We provide a 1-year limited warranty for eligible KingChii products from the date of purchase.
What Is Covered
- Product functional issues caused by manufacturing defects
- Replacement parts support when applicable
- Technical support and troubleshooting assistance
What Is Not Covered
- Damage caused by misuse, improper installation, accidents, or unauthorized repair
- Normal wear and tear
- Damage caused by improper cleaning or maintenance
- Products without valid order information
Request Warranty Service
To request warranty service, please contact us with the following information:
- Your order number
- Product model
- A brief description of the issue
- Photos or a short video showing the problem
Our support team will review your case and provide the best available solution.
Please note: Warranty service may vary depending on the product condition, purchase channel, and order verification.
Contact email
kingchiiofficial@gmail.com
Lifetime Customer Support
KingChii
- Email: kingchiiofficial@gmail.com
Instagram: @kingchiiofficial
WhatsApp: +852 6211 9162 - TEL: +1 407 4362046
Contact Us
Have any questions or need assistance? We’re here to help. Whether you need product support, order assistance, or have retail and wholesale inquiries, please feel free to contact us using the form below.
You can also reach us directly by email, Instagram, or WhatsApp, and our team will reply to you within 24 hours.
We look forward to hearing from you.
